Frequently asked questions

There is no public sign-up: you cannot create an account by yourself. The account is created for you on the platform and you are given an email and a password to sign in with.

Go to the internet address of your platform, type your email and your password and click Sign in. If you tick Remember, the browser will not ask you again on that computer.

Inside the platform there are, among others, these account types: «User», which only sees the vehicles it is given; and «Manager», which can also create accounts below its own and share vehicles out to them. The types you get when creating or editing an account are the ones your own account is authorised for: if one does not appear in the list, your account does not handle it.

Inside the platform there are these account types: «User», which only sees the vehicles it is given; «Manager», which can also create accounts below its own and share vehicles out to them; and «Reseller», which resells the service and therefore has to keep a vehicle limit. The types you get when creating or editing an account are the ones your own account is authorised for: if one does not appear in the list, your account does not handle it.

The IMEI is the number that identifies the device, like its ID card. It usually has 15 digits and is printed on a sticker on the device itself and on its box. It is what you have to type into the platform so it knows which device the incoming positions belong to.

It is done from the vehicle list: click Objects in the top bar and then the blue + button (Add device) above the left panel. Type the name, the IMEI and the data requested, and save. Then the device has to be set to point at your platform: at the top right, press Help (on the top bar): «Programming Commands» has the exact commands for each brand, already with the connection domain, and «Connection ports» has the port for your model.

On the sign-in screen click «Cannot access?» and follow the steps. If the email does not arrive within a few minutes, look in your spam folder and, if it still does not arrive, ask support to change it for you.

At the top right, press Help (on the top bar) and open «Connection ports». Type your device brand or model and you get the port it uses (for example, GT06: 6023). Set the device up with the connection domain server.gpssoftwarenumberone.com (or gps.gpssoftwarenumberone.com) and that port. If your model is not on the list, ask support.

The connection domain is server.gpssoftwarenumberone.com or gps.gpssoftwarenumberone.com (they are the same address; use whichever is easier for you to recognize), and it is the same for every device regardless of the platform. Always configure the device with one of these domains instead of a fixed IP address: if the server address ever changes for maintenance or improvements, a device using the domain keeps connecting on its own, while one set up with a fixed IP stops reporting the day that address changes. The port depends on your device model: you find it under Help (on the top bar) → «Connection ports».

As part of our commitment to service continuity, we have an automatic backup system that keeps the platform running even during a serious emergency on the main server — physical damage, a fire, a natural disaster or any other outside event beyond our control that affects the infrastructure. This is a premium solution that no other provider of this kind of platform offers, and it reflects our commitment to keeping your operation running at all times. This is what happens in an emergency of that kind:

1. Vehicles set up with the connection DOMAIN carry on transmitting, with a short pause. If the GPS device points at the service connection domain and not at a fixed IP address, the system detects the failure and switches the backup on by itself. That takes up to 10 minutes in total: a few minutes to confirm the failure is real (and not a passing hiccup) and a few more for the reconnection to complete. After that, the device reports again on its own, with nothing for you or your customers to do.
2. Accounts with their own domain carry on working. During the emergency you can keep using the platform, although access might temporarily not be through that own domain while it is fully restored; in that case you come in through the alternative address your provider will give you.
3. In parallel, work goes on to bring up a new main server so the service gets back to normal as soon as possible. The backup system is meant to hold the operation up during that time, not to replace it permanently.

The APN is the SIM card's entry point to the internet and it is given by the mobile operator, not by the platform. It is sent to the device with the command for its brand: at the top right, press Help (on the top bar) and open «Programming Commands»; the exact command is there and you only have to replace the APN and, if required, the user and the password your operator gives you.

Check in this order: that the IMEI you typed into the platform is exactly the device one; that the device is pointing at the connection domain (server.gpssoftwarenumberone.com or gps.gpssoftwarenumberone.com) and at the port for your model (it is under Help (on the top bar) → «Connection ports»); that the SIM has data and credit; and that the APN is the operator one. To find out whether the server is receiving anything from that device, open History, choose the vehicle and today's dates, and look at the Data log tab: if there is no row there, nothing has arrived.

Yes. The phone is registered as one more vehicle, giving it an identifier you make up instead of the IMEI, and then the tracking app of your platform is installed on the phone and you sign in with that same identifier. From then on the phone sends its position like any device.

From the administration: click ADMIN in the top bar, go to Objects, find the vehicle and use the Actions column of its row, where Delete is. You can also delete several at once by ticking them and using Delete selected, in the menu above the tick column.

In the left panel, click the last icon in the vehicle row (it opens the vehicle menu) and choose Edit. Its file opens on the Main tab, and there you change the name, the identifier and the rest of the data. Save when you finish.

There are four states: green, Moving, the vehicle is on the move; yellow, Idling, the engine is running but standing still; red, Engine off, the device reports but the engine is off; and grey, No signal, nothing has arrived from that device for a while.

Because the platform stores everything in universal time and then converts it to the time you chose in your account. If the device sends its own local time, the route and the reports will show times that are wrong. To check whether a device clock is right, open the Data log and compare the Time and Server time columns: if they match, the clock is right.

It is hardly ever the device: the most common cause is the time zone of your account. Check it in this order and in two minutes you will know which of the three things it is.

1. First, the time zone of YOUR ACCOUNT: click Settings in the top bar (on the right), Main tab, Time zone field. The platform stores everything in universal time and converts it to the zone you have set there; if that zone is wrong, ALL your vehicles are shown at the wrong time, even if the devices are perfect.
2. If your time zone is already right, check whether the device is really off: History, choose the vehicle and the dates, click Show history and open the Data log tab. Compare the first two columns: Time is what the device itself says and Server time is when that message arrived. If in every row they match or differ by one or two seconds, the device clock is fine and there is nothing to fix.
3. If every row shows the same difference and it is in whole hours (for example exactly five hours), that device comes with another time zone. It is fixed like this: open the vehicle menu, Edit, Advanced tab, «Time adjustment» field. It comes as Default and the list runs from -14:00 to +14:00 in quarters of an hour: choose the offset it has too much or too little and save. That corrects ONLY that vehicle, without touching the device or the time of the others.

The platform tells you the vehicle has no signal, but not why. That is what FleetWatch is for: it does look for the cause and tells you whether it is the unit, the SIM, the coverage or the installation.

1. Click the application launcher (on the top bar) and then FleetWatch. You go straight in, without typing a password again.
2. In the left-hand menu, inside Diagnostics, click Causes. A table appears with the cause, how many vehicles have it, how confident that diagnosis is and what each one means.
3. Under Units you have the list of your vehicles with the status of each one, and under «Failing over and over» the ones that keep having trouble. That tells you whether it is a single device or something general.
4. If the cause is the SIM, FleetWatch checks it against what the carrier says. If there is not enough data it says so: «no clear cause» appears instead of inventing a reason.

Go to ADMIN, Customisation, and scroll down to «Vehicle card». There are four ways and you pick one: Standard, Full, Compact and Operational. The screen has a preview that changes as you choose, and once you save, the list shows the new look right away.

It is one of the four ways of seeing the list. It leaves one single line per vehicle and puts the sensors in fixed columns: each sensor always in the same place, on every row. It is meant for reading a column downwards and seeing at a glance which vehicles in the fleet have that data and which do not. It fits up to twelve columns.

Grey means that vehicle does not have that data. The column is not removed, so the rest does not shift: it stays in place, switched off. That way you can run down a column and see in one go which vehicles carry that sensor and which do not. As soon as the vehicle has the data, the icon turns colour.

They are the label for each column. The same icons are repeated above the list, in black and drawn as outlines, each one right above its column, so you know what each one means. Only the icon of a service you have switched on in «Visible services» appears: if you switch one off, its column and its icon above disappear together. When you scroll the list, that row stays fixed.

In ADMIN, Customisation, «Vehicle card», below the types there is «Visible services» with one switch for each: Fuel, Odometer, Battery, Engine, Maintenance, GSM signal, Driver, Temperature, Trailer, Camera, Engine cut and On route. Switch on the ones you want and save.

Because on a phone there is not enough width for the twelve columns without cutting the vehicle name. There, the first five are shown and the row of icons above is not. On a computer you see every column you have switched on.

Yes. In Objects click the three dots of the «Ungrouped» line: the «Add» window opens. In Title type the company name, in Devices tick its vehicles (at least one) and click Save. The list is split by company, each with its own line that folds and unfolds. It works the same for customers, branches or routes.

In Objects click the three dots of the company that will receive it and its «Edit» window opens. In Devices the vehicle appears under the name of the group it is in now: tick it and click Save. A vehicle is only in one group at a time, so it leaves the previous one. If you untick a vehicle in that window, it goes back to «Ungrouped». You can also do it from the vehicle: Edit > Advanced tab > Group.

The groups in Objects only sort your vehicle list: each user makes their own and they do not change what others see. The Companies in ADMIN > Content > Companies are for something else: every user of the same company receives that company's vehicles on their own, including users created later. If what you want is your list sorted by company, use the groups in Objects.

To rename it: in Objects click the three dots of the group, correct the Title and click Save. To delete it: Setup (the last button of the bar on the left) > Object groups tab > the X in its row > Yes. Deleting a group does not delete any vehicle: they go back to «Ungrouped».

With the Companies in ADMIN. In ADMIN > Content > Companies create the company and, in its form, tick its vehicles in Devices and click Save. Then create each user in ADMIN > Users: in the Client tab tick Company and choose the company. That user receives all the company's vehicles on their own, and the vehicles you tick in the company later reach all its users on their own. Removing a vehicle from the company does not take it away from anyone: that is done by hand.

In ADMIN > Users, above the list, open the Company drop-down and choose the company: the list keeps only the users of that company. To see them all again, choose the first option of the drop-down. Only the companies and users of your account appear.

There is already an account with that email. Type another email for the new user. If that person already has an account, do not create another one: open it in ADMIN > Users and, in the Client tab, choose its Company; that way they receive the company's vehicles.

The one that appeared in the «Save this password now» window when you clicked Save. It is shown only at that moment and cannot be seen again, which is why it has a Copy button. If you did not copy it, edit the user in ADMIN > Users and set a new password.

The unit was not created because that IMEI is already in another account. First check that it is typed correctly, digit by digit. If it is right, contact support with the IMEI so they move it to your account: trying again does not fix it. If your account is a reseller account, the notice tells you to ask your distributor.

Through Ideas and Suggestions, in the application launcher on the top bar. Choose what you want to tell (New idea, New feature request, Improvement suggestion, Report a problem, Comment about my experience, Something I liked or Other), write the Title and the Detailed description, and click Send suggestion. In My suggestions you see how each one is going.

Click the vehicle on the map: its balloon opens. At the top right of the balloon, click the See all arrow and the balloon shows everything about the device, sorted into Vehículo, Sensores, Posición (coordinates, speed, altitude, angle) and Equipo (driver, model, plate, protocol); these block titles come out in Spanish.

With the IMEI. Click Help (in the top bar) and open «IMEI lookup». Type the 15 digits on the device label and click Look up: you get the likely brand and model, the protocol and the platform port, and for GT06 and Teltonika the example commands. You can also type the IMEI to Luna. If the tool does not know the IMEI, it tells you: then look up the brand or model in «Connection ports» or write to support.

JT808, JT/T 808 and huabao are the same protocol. Use port 6015 (huabao) first; if the device does not report within 5 minutes, switch it to 6252 (jt808). On JT808 the device ID is usually the 12-digit terminal number, which is not always the IMEI: register it exactly as the device shows it. In Help > «Connection ports» you find it by searching jt808, JT/T 808, 808 or huabao.

Click Alerts in the top bar and then the + button in that window. A form opens with seven tabs. In the first one, Devices, give it a name and tick the vehicles. In Type choose Overspeed and type the maximum speed. In Notifications tick how you want to be told. Click Save.

When creating or editing the alert, go to the Notifications tab and tick «Mobile app push notification». For them to arrive you need the mobile app of your platform installed and to have signed in to it with your account.

In the alert form, Schedule tab: there you tick the days and the time ranges in which the alert must work. Outside of that, the alert does not warn you.

Yes. In the Notifications tab tick «Email notification» and type the address. You can add several.

It is an alert that, instead of telling a person, tells another program: when it goes off, the platform calls an internet address you provide and sends it the data. It is used to connect the platform with your own system, for example billing or dispatch.

Yes. The alert form has a tab called Command: there you choose the order that will be sent to the device when the alert goes off.

It is an area you draw on the map: a warehouse, a neighbourhood, a route. The platform knows when a vehicle enters or leaves that area and can tell you.

Click Geofences in the top bar and then the blue + button above the left panel. Give it a name, choose the type and the colour, and draw the shape by clicking on the map point by point; to close it, double click on the last point. Click Save.

By creating an alert of that type. In the Type tab of the alert form there are three options for this: Geofence In, Geofence Out and Geofence In/Out. Then, in the Geofences tab, you choose the areas.

In the Geofences screen of this version there is no option to import or export: what it offers is creating, editing, deleting, grouping and assigning vehicles to each area. If you need to bring them from another system, ask support.

There is no limit. You can create as many as you need and organise them in groups so you do not get lost when there are many.

It is a condition you define on the data the device sends, so the platform recognises it and can warn you: for example, that a value goes above a certain number, or that a signal switches to on.

It is two steps. First you define the event: click Settings in the top bar, go to the Events tab and use Add event; there you choose the protocol, type the name of the data field and the condition, and the message you want to see. Second, so that it also warns you, you have to create an alert of type Custom events that includes it.

In the event form you type the name of the data field (the parameter) and compare it with a value. The names of the fields must be copied exactly as they appear in the vehicle Data log.

It is for devices that pack several signals inside one number: it lets you keep only the small piece you care about instead of the whole number.

Three things, in this order. One: the event on its own does not warn you, you need an alert of type Custom events that includes it. Two: the name of the data field has to be written exactly as it appears in the vehicle Data log; if one letter is off, it never fires and the platform does not report the mistake. Three: in the alert, check the Notifications tab (that you ticked some way of being told) and the Schedule tab (that it is not limited to certain hours).

They are the only two ways of talking to the vehicle device. GPRS goes over the internet, through the same data connection the device uses to send its positions: it is the normal way, it goes out immediately and uses no text messages. SMS is a text message to the device SIM card: it is used when the device has no data, and for it to go out you need a message gateway contracted.

Yes. In Send command, Schedule tab, you add the order and choose how often it goes out: at an exact time, hourly, daily, once a week or once a month.

Yes. The alert form has a tab called Command: tick Active and choose the order. From then on, every time the alert goes off, the order is sent to the vehicle by itself.

Because they are not the same thing. The warnings that reach a person do go out over WhatsApp, and that is why those screens are named that way. The orders sent to the vehicle device can only go by SMS (a message to its SIM card) or by GPRS (over the internet): a GPS device cannot read WhatsApp.

In the Active alerts bell on the top bar. Click it, click the gear (Pop-up settings) and turn off Open on its own when an alert arrives: the window stops opening, but the alerts are still counted on the bell. If you prefer it to open and go away by itself, leave it on and choose in Closes on its own how long it stays: from 5 seconds to 5 minutes, As set on each alert, or Stays open.

Yes, with the Line (corridor) type. Click Geofences in the top bar and the blue + button. In Type choose Line (corridor): below it appears Corridor width (meters), where you set how many metres wide the strip along the road is. Mark the road on the map, type the Name and save it like any other geofence. In the list it shows the label LÍNEA (line) and its width, for example LÍNEA · 35 m. If a vehicle has already driven that way, you can also create it from its track with Save as geofence.

Click History in the top bar. In the left panel choose the vehicle, set the From date and the To date and click Show history. The route is drawn on the map and a bar with the chart and the data log appears below. There is also a shortcut: in the vehicle menu (the last icon in its row) there are Show history of the last hour, of today and of yesterday.

Click Reports in the top bar. A window opens: give it a title, in Type choose Trips and stops, choose the Format, the period or the dates, tick the vehicles and click Generate. The report is downloaded.

Yes. In the same report form there are fields to send it to an email address and to have it repeat Daily or Weekly.

Seven: HTML, JSON, XLS, XLSX, PDF, PDF (Landscape) and CSV.

Yes, as long as the vehicle has the fuel sensor set up. In the list of report types there are Fuel level, Fuel fillings and Fuel thefts.

At least 60 days. In the panel you can look up the trips of at least the last 60 days; some accounts have more. What is older is not deleted for good: it is archived. If you ask History or Reports for older dates, the panel tells you so with this message: «Trips older than N days (before …) are archived and are not shown here. If you need them, ask support.» (N is the number of days of your account). For those dates, write to support. If you want to keep something from a while ago at hand without asking for it, produce the report and download it before that deadline.

First find out what your device calls that field: open History, produce a route and look at the Data log tab; the names are in the columns on the right. Then, in the vehicle menu (the last icon in its row), go to Edit, Sensors tab, and use Add. Choose the engine ignition template, type the name of the field exactly as you copied it and set the on and off values. Save.

In the Data log. Produce a history for the vehicle and, in the bottom bar, switch to the Data log tab: the columns on the right are the data that device sends, with the exact name it gives them.

Like any other sensor: find in the Data log what your device calls the tank field, and then, in the vehicle menu (the last icon in its row) → Edit, Sensors tab, add one with the fuel tank template and that field name. If the device does not send litres but another measure, use the calibration.

It is the table that translates what the sensor sends into real litres. Many sensors do not send litres but a number of their own; the calibration says how many litres each number stands for.

It is used to know whether the vehicle is on or off: it is the ignition key signal, not the accelerator. With it the platform knows when the engine is running and standing still (idling) and can warn you about ignitions outside working hours.

In the left panel click the vehicle; in the information panel, in the Reminders box, click Add reminder (it is also in the vehicle menu → Edit → Reminders tab). Give it a name, in «Expiration by» choose whether it falls due by odometer, by engine hours or by days, type the Interval (how often it is due) and in «Last reminder» the reading or the date of the last service, and save.

In that same reminder form, in the «Last reminder» field, type the odometer reading, the engine hours or the date on which it was done. From then on the platform counts the next one.

Yes. The Add reminder form has a Mobile phone field: type the number there and the warning goes out as a text message, besides the email you put in Email. For the message to actually go out, your platform needs an SMS gateway connected in Settings (SMS gateway tab), and that is set up by support.

Tasks is a tool of the top bar that comes switched off. To see it, click More (on the top bar) and tick Tasks: it appears in the bar. It is used to create tasks with a name, priority and dates, assign them to a vehicle and follow their status; they can also be imported. If Tasks is not in that list, your account does not have it: ask support for it.

Yes. In the reminder form, in «Expiration by» choose engine hours, set in Interval how many hours between services and in «Last reminder» the engine hours of the last service.

On the History screen, in the left-hand panel, open Customization, find «Colour» and choose «By speed». The path is split into five colour bands and the legend appears on the map. You set the cuts: each row has a colour box and a figure you can change. If your vehicles never go above 60 km/h, lower the cuts to 20, 30, 40 and 50 and you will see differences where everything used to look the same.

Yes. Under «Colour» you also have «Simple» (all one colour, for comparing two vehicles), «By trips» (a different colour for each run between two stops) and a mode for EVERY sensor that unit has: engine on, voltage, temperature, fuel, whatever it carries. When you pick a sensor, the five bands become values of that sensor.

It leaves the track you are looking at nailed to the map. Afterwards you can fetch another vehicle, or other dates of the same one, and the previous track is NOT erased: it stays drawn in its own colour. Below appears the list of pinned tracks, each with its colour, its date and its mileage, and an × to remove it. It is for comparing two routes on the same map. Note: pinned tracks live while the tab is open; if you reload the page, they are gone.

Yes. Below the panel you have «Corridor width», where you say how many metres on each side of the path belong to the zone, and the «Save as geofence» button. The program asks you to confirm with the name it will create and the geofence sits in Geofences like any other: you can edit it, rename it and use it to be alerted when a vehicle leaves that route. It is saved as a corridor (a polygon following the path). If you would rather draw the strip along a road yourself, when creating a geofence choose the Line (corridor) type.

It depends on how strict you want to be. 100 metres leaves room for overtaking, lane changes and small detours: that is reasonable on the open road. 30 metres is a narrow, strict route and will alert you on almost any deviation. You can create the geofence, try it for a few days and create it again with another width if it alerts too much or too little.

To relive the trip step by step. It has go to start, previous point, play or pause, next point and go to end, and you pick the speed from ×1 to ×6. At each point it shows the street address, the time, the speed, the altitude and the value of EVERY sensor on the unit: engine on, moving, engine hours, odometer, voltage, GSM signal. It is not just watching the vehicle move: it is seeing how it was at that instant.

Yes. In the player, and also in the window that opens when you click a point on the track, you have «Show the street»: it shows the street photograph inside the panel itself, looking the way the vehicle was going. Beside it you have «View on map», which opens that point in Google Maps.

You decide it with the «Parking from N minutes» box. Anything shorter than that number is drawn as a stop, with its number and how long it lasted; anything longer, as a parking, with a P. Changing that number repaints the marks instantly, without fetching the track again. Note: the «Stops» box further up is a different thing — it tells the server from how many minutes standing still it counts as a stop, and that one does require fetching the track again.

In the History panel, inside Customization, under «What is shown on the track» tick «Speeding» and type the speed in «Speeding over». One mark is placed for each stretch where it was exceeded, at the fastest point of that stretch, not one per point: that way a ten-minute speeding is a single mark and does not fill the map with pins.

Yes, if the vehicle carries a fuel sensor. In that case, under «What is shown on the track» (inside Customization) «Refuels and drains» appears, with a «Refuel/drain from N litres» box where you set how much the level has to rise or fall for it to be marked. If the vehicle does not carry that sensor, that option does not appear: it would have nothing to draw.

Because each option under «What is shown on the track» only appears if there is something to draw. «Refuels and drains» appears only if the unit has a tank sensor; «Events and alerts», only if that vehicle had alerts or events in those dates; and «Stops», only if there were stops. It is deliberate: an option that cannot draw anything only confuses.

Below the buttons you have «Trips» with a number. Opening it gives one row per run between two stops, with its colour, the departure and arrival times, the duration and the kilometres. Clicking a trip takes the map to it. The kilometres come from the vehicle's own odometer when the unit carries one; if it does not, they are measured between the GPS points and the figure is prefixed with ≈ so you know it is a measurement.

They are small labels with the time, spread along the line of the path, to grasp the timeline of the trip at a glance: where it was mid-morning, where it was at noon. They are switched on under «What is shown on the track» (inside Customization) by ticking «Time annotations». If two labels overlap, one hides itself so the map stays readable.

The shortcuts are four fixed ones (Today, Yesterday, 7 days, 30 days). With «Last N …» you set whatever number you want and choose minutes, hours, days, weeks, months or years. The «include the current interval» box decides whether the period now running counts: with «2 weeks» ticked you get this one and the previous one; unticked, the two complete weeks before.

Up to seven days. After that, the system automatically deletes the vehicle's oldest photos. If you need to keep a particular photo, download it from the Cameras screen before the seven days are up.

It is the tab in the vehicle card that rates how it is driven: it counts harsh accelerations, brakings and turns and gives the vehicle a score from 0 to 100 for the last 7 days. It is in Objects > the vehicle menu > Edit > Eco driving. There you choose what the vehicle is (motorcycle, car, bus, truck…) and from what force a manoeuvre counts as harsh. It only appears if your plan has DriveIQ.

First tell the system what each vehicle is: Objects > the vehicle menu > Edit > Eco driving > Vehicle type (it is saved as soon as you choose it). With that, each vehicle gets a score from 0 to 100 according to its harsh accelerations, brakings and turns per 100 km. To compare them all, run the RAG report (Reports > Type RAG) or, if you have DriveIQ, look at its driver ranking.

In the top bar click Reports, in Type choose RAG, tick the vehicles and the dates, choose PDF or XLSX in Format and click Generate: it downloads with each vehicle's distance, harsh accelerations and brakings and the score per 100 km, in green, yellow or red. If you have DriveIQ, the report with the same score as Eco driving is there: click Generate report (top right) or Reports in the menu, choose period, vehicles and formats (PDF, Excel, CSV or JSON) and click Generate report; and with Configure email delivery it reaches you by itself, daily, weekly or monthly.

The Eco driving tab gives the reason under «How this vehicle is doing». If it asks you to choose the type, the vehicle has no Vehicle type set. If it says it drove less than 10 km, it did not move enough that week. If it says «the device sent no positions in these 7 days», check whether the vehicle is connected. If it says «the route could not be read. Please try again later», it was a passing fault: open it again in a while. And if it always has 100 with 0 events, your unit may not report harsh manoeuvres: ask support.

There are two reasons. It only appears when editing a vehicle that already exists (vehicle menu > Edit), not when creating it. And only accounts with DriveIQ in their plan have it. Without DriveIQ you can still run the RAG report in Reports.

Your report is being prepared. When you click Generate, at the top of the Reports window the notice «Your report is in the download queue. It will download by itself when it is ready; there is no need to press «Generate» again.» appears. Wait with the panel open: when the file is ready it downloads by itself and the notice changes to «Your report has been downloaded.». A report with many vehicles or many days can take several minutes.

With two reports in Reports: «Cellular signal (GSM)», for the mobile signal, and «GPS signal», for the GPS. In Type, type signal in Search report by word and both appear. They say, vehicle by vehicle, how long it had good or bad signal, how many communication gaps there were and where. If almost all the vehicles that pass through a place fail there, it is the coverage of the area; if only one fails, check that device.

With the Stops field in History. Click History in the top bar: next to Device, From and To there is Stops, which comes set to «> 3 min». It is how long the vehicle has to stand still for the history to count it as a stop. Choose a longer time so short stops do not show, or lower it to «> 1 min» so they all show (for example, for deliveries), and click Show history.

Only the ones that connect to the vehicle's computer, through the OBD II port or the CAN network. Basic tracking GPS devices (location, speed and ignition) do not read the engine. Teltonika: FMC003 (4G, plugs straight into the OBD II port, the recommended one), FMB003 (2G, straight into OBD II) and FMB001 (straight into OBD II, older model); FMB120, FMB125, FMB130 and FMB920 with an additional Bluetooth OBD II reader; FMB140 and FMC150 through the CAN network, for fleets and trucks, installed by a technician. Other brands: Queclink GV500MA (straight into OBD II), Ruptela FM-Eco4 and similar (OBD II or CAN) and the Jimi/Concox OBD models (confirm the model before buying it). Reading the codes on the platform is being implemented: there is no screen that shows them yet.

With the Teltonika Configurator program, over USB. In the GPRS section type the SIM's APN and, in the server data, Domain: gps.gpssoftwarenumberone.com, Port: 6027 and Protocol: TCP. In System choose Data Protocol: Codec 8 Extended (without it the codes do not arrive). In OBD II set Number of DTC and Fault Codes to Low priority, and click Save to device. Then create the unit on the platform with the device's IMEI (you do not have to choose a protocol), plug the device into the OBD II port, turn on the vehicle and wait for the first report. The step by step is in the manual, in the section «Engine fault codes». The screen that will show the codes is still being implemented.

Not on any platform screen yet: reading fault codes is being implemented. To get ready, install a compatible device and configure it as the manual explains in the section «Engine fault codes». Meanwhile, a workshop scanner reads the code. For reference, P0300 is the standard code for random or multiple cylinder misfire: the engine is not burning the fuel properly in one or more cylinders. Take the vehicle to the workshop, especially if the engine light is flashing.

You get it yourself, there is no need to ask for it by phone. In the vehicle list, click the last icon in the vehicle's row to open its menu and choose Certificate. A window opens where you choose the month to certify and, if you need it, who it is addressed to; click Generate and download and the document comes down as a PDF. If Certificate does not appear in that menu, your provider has not switched the document on yet.

Yes. Open the vehicle list on your mobile, tap the last icon in the vehicle's row, tap Certificate and the window fits on the screen. It is generated and downloaded right there, just like on a computer, and it is stored with its reference number.

Every certificate carries its own number and a QR code. Scan the code with your phone camera: a page opens saying whether the document is genuine and how long it is valid for, with the vehicle and the certified period. No account and no sign-in are needed. That page answers with what is in the system at that moment, so if the certificate has already expired it says so, even though the printed paper still looks the same.

Yes. In the same window you can tick several vehicles and a single document comes out with all of them in an annex. And if the vehicles are grouped into a company, you can ask for the certificate in the name of the whole company instead of vehicle by vehicle.

Go into Certificate in the top bar. There you enter your company details, upload the logo, the signature, the stamp and the watermark, write the text of the document and decide which lines are printed and which are not. The sheet on the right changes as you go, and below it, under «Sheets that will be printed», is the real document. You set it up once: from then on each customer downloads their own. While the template still holds the example data, the certificate is not offered to your customers.

Three things take room away from the text: the margin, the font size and the blocks you have switched on. Reduce the margin in the top bar (from 30 mm to 15, or from 15 to 7), drop the font size by one point, or switch off a block that repeats what the text already says, such as the letterhead or the data tables. Check the result under «Sheets that will be printed», which is the real document and tells you how many sheets there are.

They are gaps the system fills in on its own when each certificate is generated, so you do not have to write the document by hand every time. You insert them by clicking them below the text. Watch out for two pairs that look alike: {emisor} and {nit_emisor} are YOUR company, the one signing the document; {empresa_titular} and {identificacion_cliente} are those of the customer's company being certified. If a piece of data does not exist, the whole sentence it was in is removed and no gap is left.

Your customer does not have to ask you for it. In their vehicle list, the last icon in the vehicle's row opens a menu, and Certificate is there. A window opens where they choose the vehicle (if they came in from the vehicle menu it is already filled in), the month to certify and, if they need it, who it is addressed to; they click Generate and download and the PDF comes down to their device, with its reference number. They can tick several vehicles so that a single document comes out with all of them in an annex, or ask for it in the name of a whole company. It works the same from a phone. If your customer cannot see the Certificate option, it is because your template still holds the example data: until you replace it with your own, the certificate is not offered to anybody.

In the left panel, click the last icon in the vehicle row (it opens the vehicle menu) and choose Share. Decide how long the link is valid (None, by Duration or until a Date), confirm which vehicles it includes and click Save. Then, in the Sharings part of that same window, you will find the address to pass on to your customer.

You decide when creating it: None, and then it never expires; by Duration, from 1 minute up to 24 hours; or until a specific Date that you set. You can also ask for the link to delete itself when it expires.

In your phone app store, searching for the name of your platform: each platform publishes its app under its own brand, so there is no single name. If you cannot find it, ask support for the exact link.

Yes. In the Share window, the Devices field accepts several vehicles, and it even has Select all. They will all be shown on the same map of the link.

What the app allows depends on the version of the app installed. What is fixed in the platform is what each person sees: a User account only sees the vehicles you handed to them, and cannot see or create other people's accounts.

Click the application launcher (on the top bar): it opens with all the applications you have. From there you also reach the «My users' apps» screen, which is where you decide which applications each of your users sees.

It is the digital inspection app: the checks done on paper today (before leaving, on delivery, on receipt) are filled in from the phone.

It is the driving behaviour app: it looks at how people drive (harsh braking, harsh acceleration, speed) so you can compare and correct.

PilotOS is the platform driver management tool. It centralises the driver register, shift control by QR, the digital file and pre-trip inspections.

TagRadar is the platform Bluetooth (BLE) asset tracking tool. It locates tools, equipment, containers and assets without GPS, using BLE tags detected by a network of antennas.

CamFleet is the platform vehicle video surveillance system. It receives video from the cameras (dashcam/MDVR) and shows it live, next to the GPS position. Includes: live camera view. Does not include: saving video on the server. That is purchased separately.

Notice is the platform communications and notifications tool. It sends announcements, popup notices and segmented push notifications to customers and teams from one central panel.

It is the platform WhatsApp gateway: it connects a WhatsApp number to send warnings that way. How it is connected and which warnings can be sent depends on how it was set up; ask support.

RouteOS is the platform public transport route management tool. It does GPS tracking of buses and controls timetables, headways, geofences and trips from a control centre.

FleetCare is the platform fleet maintenance tool. It prevents breakdowns and downtime with preventive maintenance by mileage, time or engine hours, service records with costs, document control and the odometer read automatically from the GPS.

FleetWatch is the add-on to your tracking software for one very specific job: knowing which vehicles are offline, for how long and why. The tracking software deals with the live position; FleetWatch deals with the connection history: it checks the whole fleet every few minutes, records each drop with its exact time and works out the most likely cause from what the vehicle itself managed to report.

WorkOrders is the platform work order tool. It lets you create, assign and follow field jobs with GPS, from the request to the closing, with a customer portal and a price catalogue.

GuardCheck is the platform guard tour and patrol tool, for private security companies. It controls patrols with QR checkpoints, shifts with anti-fraud checks and a visitor register.

SatLink is the platform satellite connectivity tool. It receives the positions devices send over satellite networks (Iridium/RockBLOCK, Globalstar and others) and feeds them automatically into your GPS software, so your vehicles and assets keep reporting even where there is no mobile coverage.

PESV is the platform tool to build, run and prove your Road Safety Strategic Plan. It gathers in one place the legal requirements, the drivers, the vehicles, the incidents and the evidence, and delivers them ready for an audit. It feeds on the GPS software and on your records, so you build the plan with almost no manual work.

TrackPhone turns a phone into one more tracking unit: the unit is created in the platform with its own identifier and the app is installed on the phone.

ColdChain is the tool to monitor the temperature of refrigerated transport and storage on top of your GPS software. It reads the temperature from the sensors linked to each GPS device, watches the thresholds you set, detects excursions (when the temperature leaves the allowed range) and keeps an exportable history for audit and traceability.

AssetTrack is the tool to track non-motorised assets (trailers, containers, machinery) on top of your GPS software. It shows the position and state of each asset, manages the hitching of trailers to vehicles, defines geofences and raises alerts (theft, inactivity, low battery, no signal) from the GPS data.

SchoolTrack is the tool to manage student transport on top of your GPS software. It organises routes and stops, keeps the list of students with their guardian, records each child boarding and getting off, confirms that no child is left behind on the bus, shows the bus live and keeps parents informed with the estimated arrival time and notifications.

Remindo is the task and reminder tool of your GPS software. It is there so nothing important is forgotten: renewals, expiry dates, payments, contracts, policies, insurance, roadworthiness tests, licences, maintenance, documents or any pending item. It creates lists and tasks with date, time, priority and reminders that reach your phone even with the app closed. Each account sees only its own data.

FleetOps is the tool to run your vehicle fleet day to day. It lets you see where each vehicle is in real time, plan and follow trips, manage overnight stays (when a vehicle spends the night away from its base), define areas on the map and measure driver performance. All from the browser, with nothing to install.

FleetSync is the platform GPS integration hub. It connects devices and platforms from different providers into a single normalised data flow for the whole ecosystem.

FUEC is the tool to issue and keep the Colombian special transport contract form (Formulario Único de Extracto del Contrato): the documents are created, looked up and reported on.

Normally it should NOT ask: when you click the icon, the GPS software passes your account key to the application and it goes straight in. If one does ask, it means your account is not registered in that application yet: ask support for it.

Inside the application itself: nearly all of them have an option called Manual in their menu, with what it is, how to start and its features in detail, in Spanish, English and Portuguese.

You go in from your GPS software's application menu, without typing a password. After that, the order its own manual recommends is this:

1. Go in from your GPS software's application menu, or with your GPS software email and password. If you prefer, download the Android app (see Install the app ) or install it from your phone's browser
2. Review your assets under "Assets" and set up geofences for the areas you care about
3. Keep an eye on "Hitches" (which trailer is with which vehicle) and deal with the "Alerts"
4. Export the report (CSV, PDF or Excel) for inventory or auditing

AssetTrack is the tool for tracking non-motorised assets (trailers, containers, machinery) on top of your GPS software. It shows the position and status of each asset, manages the hitching of trailers to vehicles, defines geofences and raises alerts (theft, inactivity, low battery, no signal) from the GPS data.

1. Tracking of non-motorised assets: position, status and assignment
2. Trailer → vehicle hitching (automatic by proximity) with a history of changes
3. Geofences for permitted or forbidden areas
4. Alerts: theft, inactivity, low battery, no signal
5. Reports exportable to CSV, PDF and Excel
6. Available as an Android app (downloadable APK) and as an app installable from the browser (native look and feel)
7. Multi-tenant: each company sees only its own data

You go in from your GPS software's application menu, without typing a password. After that, the order its own manual recommends is this:

1. Go in from your GPS panel's application menu or with your email and password
2. Connect the camera in Cameras > Connect camera (if your account shows “Your distributor connects the cameras”, ask your distributor)
3. Link the camera to a vehicle
4. Watch the live stream and set up the alerts
5. Review the clips and events in the panel

CamFleet is the platform's vehicle video surveillance system. It receives the video from the cameras (dashcam/MDVR) and shows it live, next to the GPS position. Includes: live camera view. Does not include: saving video on the server. That is purchased separately.

1. Live streaming (HLS, RTSP, WebRTC) with no plugins to install
2. Native JT808/JT1078 protocol with Jimi and Concox cameras
3. Event clips downloadable from the panel, if saving video on the server is purchased
4. WhatsApp alerts
5. GPS and drivers synchronised with every camera
6. Event dashboard by type and by day

These are its screens and what each one is for:

1. Live view: every camera in real time
2. Events: panel of alerts and detected events
3. Map: video player next to the GPS position
4. Recordings: search and download clips
5. Cameras: registering and managing devices

You go in from your GPS software's application menu, without typing a password. After that, the order its own manual recommends is this:

1. Go in from your GPS software's application menu, or with your GPS software email and password. If you prefer, download the Android app (see Install the app ) or install it from your phone's browser
2. Under "Equipment", set the minimum and maximum temperature threshold for each refrigerated unit
3. Watch the temperature under "Live" and review the "Excursions" whenever something goes out of range
4. Export the report (CSV, PDF or Excel) for auditing or for your customer

ColdChain is the tool for monitoring the temperature of refrigerated transport and storage on top of your GPS software. It reads the temperature from the sensors linked to each GPS device, watches the thresholds you set, detects excursions (when the temperature leaves the allowed range) and keeps an exportable history for auditing and traceability.

1. Live temperature monitoring through the GPS sensor
2. Minimum and maximum temperature thresholds per unit
3. Detection of excursions (temperature out of range) with their duration
4. History and reports exportable to CSV, PDF and Excel
5. Available as an Android app (downloadable APK) and as an app installable from the browser (native look and feel)
6. Multi-tenant: each company sees only its own data

You go in from your GPS software's application menu, without typing a password. After that, the order its own manual recommends is this:

1. Go in from your GPS panel's application menu (one click) or with your email and password
2. Register your vehicles and link them to their GPS device
3. Schedule Preventive maintenance (by km, days or engine hours). If you do not assign a vehicle, the schedule applies to the whole fleet
4. Upload the documents with their expiry date
5. Record every service with its costs and attach the invoice
6. Keep an eye on the Dashboard and the Alerts

FleetCare is the platform's fleet maintenance tool. It prevents breakdowns and stoppages with preventive maintenance by mileage, time or engine hours, service records with costs, document control and an odometer read automatically from the GPS.

1. Vehicles and equipment with an odometer, linked to their GPS device
2. Preventive maintenance by km, days or engine hours (ideal for machinery)
3. Traffic light of upcoming maintenance (up to date, due soon, overdue)
4. Odometer and engine hours read automatically from the GPS
5. Service records broken down into parts and labour (total calculated automatically)
6. Invoice or receipt attached to each service (photo or PDF)
7. Vehicle documents (insurance, roadworthiness certificate) with an expiry traffic light and a "do not dispatch" warning
8. Insurance imported from the GPS panel (the "services" loaded in the GPS come in as documents)
9. Vehicle search inside the forms (type the plate or the name; ideal for large fleets)
10. Export services, fuel, costs and documents to CSV, Excel and PDF

These are its screens and what each one is for:

1. Dashboard: fleet summary, overdue and upcoming maintenance, services and cost for the month, open faults, parts below minimum and pending orders; every figure can be clicked to see the list behind it
2. Vehicles: your fleet, each vehicle's record, odometer and GPS synchronisation
3. Services: maintenance with a cost breakdown and attached receipts
4. Fuel: fuel fill-ups and km per gallon performance
5. Preventive maintenance: schedules by km, time or engine hours; with no vehicle assigned they apply to the whole fleet
6. Parts: inventory with a low-stock alert
7. Inspections: the pre-trip check read inside FleetCare, point by point; a unit marked NOT FIT opens a fault and emails those responsible
8. Faults: open breakdowns and how they were resolved; when you close one you state the service or purchase order that paid for it, and its real cost is recorded
9. Warranties: component warranties by date and by mileage; the system suggests them when a purchase is received and warns you before paying for a repair the supplier still covers
10. Documents: insurance and documents for the whole fleet, with an expiry traffic light and import from the GPS

You go in from your GPS software's application menu, without typing a password. After that, the order its own manual recommends is this:

1. Go in from your GPS panel's application menu or with your email and password
2. Review your fleet on the live Map
3. Define your zones and geofences
4. Record or import your trips
5. Follow overnight stops, alerts and the Scorecard

FleetOps is the tool for running your vehicle fleet day to day. It lets you see where each vehicle is in real time, plan and follow trips, manage overnight stays (when a vehicle spends the night away from its base), define zones on the map and measure driver performance. All from the browser, with nothing to install.

1. Live map of the whole fleet in real time
2. Trip management: recording, editing and CSV import
3. Overnight stop report by vehicle
4. Control zones and geofences with a destination
5. Driver behaviour alerts
6. Performance scorecard
7. Customers and multi-customer by sheet
8. Users with roles and an audit trail

You go in from your GPS software's application menu, without typing a password. After that, the order its own manual recommends is this:

1. Go in from your GPS panel's application menu or with your email and password
2. Create a new connection with your GPS provider
3. Set up and test the connection in the Sandbox
4. Activate the connection
5. Review your active connections in the panel

FleetSync is the platform's GPS integration hub. It connects devices and platforms from different suppliers into a single normalised data flow for the whole ecosystem.

1. Connects several GPS providers
2. Device synchronisation
3. Data normalised into a single format
4. Connections managed from one panel
5. Sandbox for testing the integration
6. Documentation for developers
7. Integration with the whole platform ecosystem

These are its screens and what each one is for:

1. Home: the status of your connected platform
2. My connections: manage your active integrations
3. Developers: API and documentation for integrating
4. Sandbox: try the calls before going live

You go in from your GPS software's application menu, without typing a password. After that, the order its own manual recommends is this:

1. Go in from your GPS panel's application menu or with your email and password
2. Create the checkpoints and generate their QR codes
3. Register your guards and build the patrol rounds
4. Assign shifts to the guards
5. Follow compliance and incidents on the Dashboard

GuardCheck is the platform's guarding and patrol tool, for private security companies. It controls patrols with QR checkpoints, shifts with anti-fraud checks and a visitor log.

1. Checkpoints verified by QR
2. Scheduled patrol rounds and their tracking
3. Shifts with anti-fraud verification
4. Scans with date, time and location
5. Visitor registration and control
6. Incidents and events with evidence
7. Compliance report by checkpoint and by round
8. Map of checkpoints and routes

These are its screens and what each one is for:

1. Dashboard: the day's compliance and incidents
2. Checkpoints: checkpoints and their QR codes
3. Rounds: scheduling and tracking of patrol rounds
4. Guards: security staff and their assignments
5. Shifts: shift control with anti-fraud
6. Scans: a record of every scan with time and location
7. Visitors: visitor registration and control
8. Incidents: reported incidents with evidence
9. Compliance: compliance reports by checkpoint
10. Map: checkpoints and routes on the map

You go in from your GPS software's application menu, without typing a password. After that, the order its own manual recommends is this:

1. Sign in with your email and password
2. Create or import your contact list
3. Build the campaign and its content
4. Send it or schedule the send
5. Measure opens and clicks in the reports

Mailux is the platform's email marketing system. It sends mass campaigns, tracks opens and clicks in real time and manages contact lists and landing pages.

1. Bulk email campaigns
2. Real-time tracking of opens and clicks
3. List and contact management
4. Landing pages
5. Performance reports for each campaign
6. Bounce handling

These are its screens and what each one is for:

1. Dashboard: a summary of sends and performance
2. Lists: contact and segment management
3. Campaigns: create, send and schedule campaigns
4. Landing pages: your landing pages
5. Reports: opens, clicks and bounces by campaign

You go in from your GPS software's application menu, without typing a password. After that, the order its own manual recommends is this:

1. Go in from your GPS panel's application menu or with your email and password
2. Choose the audience for the announcement
3. Write the message and attach material if you need to
4. Send it or schedule the notice
5. Review the delivery history

Notice is the platform's communications and notifications tool. It sends announcements, pop-up notices and segmented push notifications to customers and teams from one central panel.

1. Announcements segmented by audience
2. Pop-up notices, scheduled and recurring
3. Push notifications (FCM) and Web Push
4. Attach images and videos
5. Widget embedded in the main panel
6. History and traceability of every send
7. Roles and permissions

These are its screens and what each one is for:

1. Inbox: announcements you have received
2. New announcement: create and send a message
3. Pop-ups: scheduled pop-up notices
4. Scheduled: recurring messages
5. History: traceability of every send
6. Roles and permissions: who is allowed to send

You go in from your GPS software's application menu, without typing a password. After that, the order its own manual recommends is this:

1. Go in from your GPS panel's application menu (one click on the PESV icon) or with your email and password.
2. Under Panel, type how many vehicles and drivers you have; press Calculate .
3. Review the Requirements the system generated for your risk level.
4. Mark the progress of each requirement, assign someone responsible and upload the evidence .
5. Register drivers , complete the insurance and roadworthiness details of your vehicles, and keep track of incidents, training and minutes .
6. Whenever you need it, generate the Dossier (PDF) and/or export to CSV for the audit.

PESV is the platform's tool for building, running and proving your Strategic Road Safety Plan. It brings the legal requirements, the drivers, the vehicles, the incidents and the evidence together in one place, and hands them over ready for an audit. It feeds on the GPS software and on your own records, so you put the plan together with almost no manual work.

1. A checklist of PESV requirements organised by the 5 pillars (UN / ISO 39001 / PDCA)
2. Risk level calculated automatically from the size of your fleet
3. Evidence upload (PDF, photo, document) on every requirement
4. Driver records (licence, category, medical exam, traffic fines)
5. Vehicles brought in automatically from the GPS software + insurance and roadworthiness inspection
6. Alerts for upcoming expiry dates (licences, medical exams, insurance, inspections)
7. A record of road incidents , training sessions and committee minutes
8. Audit dossier in PDF, full report in Excel and export of every table to Excel (.xlsx) or PDF
9. A single format aligned with ISO 39001 and the 5 pillars, valid for any organisation
10. One-click access from the GPS software panel (no second password needed)

These are its screens and what each one is for:

1. Panel: setup (fleet size), risk level and a board with the % of compliance, incidents and drivers.
2. Requirements: a checklist by pillar with its status (pending / in progress / done), the person responsible and attached evidence.
3. Drivers: licence, category, licence and medical exam expiry, traffic fines.
4. Vehicles: they arrive from the GPS software; here you record the insurance and roadworthiness inspection expiry.
5. Incidents: date, type, severity, vehicle, driver, description and actions (care for victims and investigation).
6. Committee: training sessions (topic, date, attendees) and road safety committee minutes (agreements).
7. Expiry dates: licences, medical exams, insurance and inspections that are due soon or already overdue, in a single list.

You go in from your GPS software's application menu, without typing a password. After that, the order its own manual recommends is this:

1. Go in from your GPS panel's application menu or with your email and password
2. Register your drivers (or upload them in bulk)
3. Assign vehicles and shifts
4. Generate the QR check-in codes
5. Follow shifts, driver files and inspections

PilotOS is the platform's driver management tool. It centralises the driver register, QR shift control, the digital file and pre-trip inspections.

1. Driver registration and management
2. Check-in and check-out by QR code
3. Shift and assignment control
4. Digital file: documents and licences
5. Pre-trip inspections
6. Driving score (with DriveIQ)
7. Real-time push notifications
8. Bulk driver upload

These are its screens and what each one is for:

1. Drivers: registration and management of each driver
2. Shifts: QR check-in/out and assignments
3. File: the driver's documents and licences
4. Inspections: pre-trip inspection of the vehicle
5. Dashboard: performance and shifts
6. Notifications: push notices to the drivers

You go in from your GPS software's application menu, without typing a password. After that, the order its own manual recommends is this:

1. Go in from your GPS software's application menu, or with your GPS software email and password.
2. Create a list (for example "Expiry dates" or "Payments") with the + button next to "Lists".
3. Add a task with its date and time, set the priority and choose when you want the reminder .
4. Tap the bell in the top bar to switch on notifications on that device and get the notices on your phone.

Remindo is the task and reminder tool of your GPS software. It is there so nothing important is forgotten: renewals, expiry dates, payments, contracts, insurance policies, licences, maintenance, documents or any pending item. It creates lists and tasks with a date, time, priority and reminders that reach your phone even when the app is closed. Each account sees only its own data.

1. Colour-coded lists to organise what you have pending
2. Tasks with notes, due date and time, priority, tags and subtasks
3. Several reminders per task (on time, 10 min, 1 hour, 1 day or 1 week before)
4. Repeating tasks (daily, weekly, monthly or yearly)
5. Today, Next 7 days, Calendar, All, Inbox and Completed views
6. Push notifications to the phone, even with the app closed
7. Installable as an app from the browser (native look and feel), light and dark mode
8. Expiry alerts by vehicle (only on accounts that manage them): you create them on whichever devices you want and they notify by push, WhatsApp (from your own number) and email
9. A countdown on every task (how many days are left, or how long ago it was due)
10. Persistent reminder : it insists every 3 h until you mark the task as done

You go in from your GPS software's application menu, without typing a password. After that, the order its own manual recommends is this:

1. Go in from your GPS panel's application menu or with your email and password
2. Register your vehicles (buses)
3. Define routes, stops and paths
4. Schedule the timetables and services
5. Follow the operation from the Control centre

RouteOS is the platform's public transport route management tool. It follows buses by GPS and controls timetables and intervals, geofences and journeys from a control centre.

1. Real-time tracking of the buses
2. Control centre for the whole operation
3. Timetable and headway control
4. Defined geofences and paths
5. Service and vehicle management
6. Incident logging
7. Service analytics exportable to CSV, Excel and PDF
8. Compatible with GTFS-RT feeds

These are its screens and what each one is for:

1. Dashboard: a summary of the operation
2. Control centre: the whole operation on one screen
3. Tracking: the position of every bus on the map
4. Services: managing the day's services
5. Paths: the defined routes
6. Timetables: frequencies and adherence
7. Vehicles: the bus fleet and its status
8. Incidents: incident logging
9. Analytics: service indicators (OTP, coverage, performance) exportable to CSV, Excel and PDF
10. Settings: your organisation's setup

You go in from your GPS software's application menu, without typing a password. After that, the order its own manual recommends is this:

1. Go in from your GPS panel's application menu or with your access token
2. Create the device in your GPS software (with its identifier) so that it can receive positions
3. Register the device in SatLink: network, satellite ID (IMEI/ESN) and ID in the GPS software
4. Set up the satellite provider's webhook pointing at SatLink
5. Check in the panel that positions are arriving and being fed back into the map

SatLink is the platform's satellite connectivity tool. It receives the positions the devices send over satellite networks (Iridium/RockBLOCK, Globalstar and others) and feeds them back into your GPS software automatically, so your vehicles and assets keep reporting even where there is no mobile coverage.

1. Tracking where there is no mobile coverage
2. Compatible with satellite networks through adapters (Iridium/RockBLOCK, Globalstar)
3. Automatic feed-back into the GPS software (OsmAnd protocol)
4. Decoding of raw frames according to the device
5. Multi-tenant console: each account sees only its own devices
6. Secure webhook per provider with an access key
7. Relay log: what arrived, what was fed back and what was discarded

These are its screens and what each one is for:

1. Panel: device status, reports received and units online
2. Register device: adding devices by network, satellite ID and ID in the GPS software
3. Devices: a list with status, last position and report count
4. GPS software (received): what the relay fed back into the software for each device
5. Relay activity: a log of every message, whether it was fed back or discarded
6. Simulate report: test the flow with no hardware

You go in from your GPS software's application menu, without typing a password. After that, the order its own manual recommends is this:

1. Go in from your GPS software's application menu, or with your GPS software email and password. If you prefer, download the Android app (see Install the app ) or install it from your phone's browser
2. Create a route and link it to a bus (GPS device), a shift and a driver
3. Add the stops (with coordinates if you want an estimated time) and the students with their guardian
4. Under "Day's operation", mark boarding and alighting, and confirm the final bus check
5. Generate the portal link for each parent and, if it applies, create the route monitor's access

SchoolTrack is the tool for managing student transport on top of your GPS software. It organises routes and stops, keeps the list of students with their guardian, records each child getting on and off, confirms that no child is left behind on the bus, shows the bus live and keeps parents informed with an estimated time of arrival and notifications.

1. Routes linked to a bus (GPS device), a shift (morning/afternoon) and a driver
2. Stops in order, with optional coordinates (they enable the estimated time)
3. Students with grade, stop, guardian, phone and an optional photo
4. Day's operation: a manifest with boarded / alighted / absent per student (for one route, several or all at once)
5. Final bus check ("no child left behind")
6. Live bus on a map: one route, several or all at the same time, each with its own colour, its stops and its path
7. Route monitor (escort) with their own access, limited to their route
8. Panic button (SOS) with the bus position
9. Flexible verification: QR card, RFID/NFC tag, or automatic geofence — each school chooses
10. Optional double verification: the GPS confirms the bus was at the stop when the scan happened

These are its screens and what each one is for:

1. Routes: creating routes with bus, shift and driver; managing stops and students
2. Stops: name, order and optional coordinates (lat/lng) for the estimated time
3. Students: grade, stop, guardian, phone and optional photo
4. Day's operation: a manifest with each student's status (boarded/alighted/absent). You can pick one route, several or all at once (they are shown stacked) and the date
5. Final bus check: the driver confirms they checked the whole bus when finishing
6. Live bus: pick one route, several or all and see them at the same time on a map; each route with its colour, its stops and its path, plus cards with the status (online/no signal, speed, last report)
7. Branding (appearance): under "Drivers → Branding" set the school's name, colour and logo; they apply in the panel and in the parent, driver and monitor apps
8. Alerts (SOS): the monitor fires a panic alert; the administrator sees it with the bus position and deals with it

You go in from your GPS software's application menu, without typing a password. After that, the order its own manual recommends is this:

1. Go in from your GPS panel's application menu or with your email and password
2. Register your assets and their BLE tags
3. Install and register the readers/antennas
4. Define the zones and their alerts
5. Locate your assets on the map

TagRadar is the platform's Bluetooth (BLE) asset tracking tool. It locates tools, equipment, containers and assets that have no GPS, by means of BLE tags detected by a network of antennas.

1. Real-time asset map
2. Inventory and status of every asset
3. Long-life battery BLE tags
4. Network of Bluetooth readers/antennas
5. Zone entry and exit alerts
6. History of movements and detections
7. Reports by asset and by customer

These are its screens and what each one is for:

1. Asset map: where the assets are, in real time
2. Inventory: a list and the status of the assets
3. Readers/Antennas: the Bluetooth scanner network
4. Reports: movements, detections and by customer

You go in from your GPS software's application menu, without typing a password. After that, the order its own manual recommends is this:

1. Go in from your GPS panel's application menu or with your email and password
2. Register your technicians and link them to their GPS device
3. Build your price and service catalogue
4. Create an order, assign it to a technician and share it with the customer
5. Follow the progress on the map and close the order

WorkOrders is the platform's work order tool. It lets you create, assign and follow field jobs with GPS, from the request through to closing, with a customer portal and a price list.

1. The full order cycle: create, assign, carry out and close
2. GPS check-in: distance to the site and time on site
3. Diary and job scheduling by technician
4. Automatic recurring orders
5. Live map of technicians and jobs
6. Customer portal with real-time tracking
7. Price and service catalogue
8. Orders and analytics exportable to CSV, Excel and PDF

These are its screens and what each one is for:

1. Dashboard: the state of the operation and orders by status
2. Orders: create, assign and close the full cycle
3. Diary: job scheduling by technician and date
4. Recurring: orders that generate themselves periodically
5. Map: live location of technicians and jobs
6. Technicians: the field team and their assignments
7. Customers: customer directory and their tracking portal
8. Catalogue: prices and services
9. Analytics: indicators and export to CSV, Excel and PDF (in Orders and in Analytics)
10. Settings: your organisation's setup

It is uploaded from the vehicle record: the vehicle’s options menu → Edit → Icons tab. On the left there is a list with “Icon Type” and, below it, “Category”; at the bottom of that list, always visible, is “Custom icons”. Clicking it opens the form: choose whether it will be a plain “Icon” (fixed) or a “Rotating icon” (turns to match the vehicle’s direction), choose the vehicle’s category (motorcycles, trucks, buses, etc.) and click “Choose File” to pick the image. The file must be a PNG with a transparent background, between 32×32 and 128×128 pixels, and no larger than 512 KB. Click “Upload icon”. The icon is saved and appears right away in the catalog, grouped under “Custom icons”; from there it can be selected for that vehicle like any factory icon.

1. Open Objects and, on the vehicle's row, click its options menu and then “Edit”.
2. In the menu on the left of the Edit window, click “Icons”.
3. In the list on the left, scroll down to the bottom and click “Custom icons”.
4. Choose the type: “Icon” or “Rotating icon”.
5. Choose the vehicle's category in the second dropdown.
6. Click “Choose File” and pick the PNG file (transparent background, 32 to 128 pixels per side, 512 KB maximum).
7. Click “Upload icon”. The window reloads and the icon already appears in the catalog, inside “Custom icons”.

That function is not enabled on your account. In the Icons tab you still see the full catalog organized by category (motorcycles, trucks, buses, etc.), and you can also use on your vehicles any custom icon already loaded on your platform; the only thing not available from your account is UPLOADING or DELETING a new icon. If you need that option, contact your platform's technical support.

Your account does have this function enabled. Go to the vehicle record → Edit → Icons tab: in the list on the left, at the bottom, always visible, is the “Custom icons” shortcut. If you do not see it, refresh the page (F5) and check that you signed in with your own account, not a test account or the public demo account (that one does not have it).

1. Open Objects and, on the vehicle's row, click its options menu and then “Edit”.
2. In the menu on the left of the Edit window, click “Icons”.
3. In the list on the left, scroll down to the bottom and click “Custom icons”.
4. Choose the type: “Icon” or “Rotating icon”.
5. Choose the vehicle's category in the second dropdown.
6. Click “Choose File” and pick the PNG file (transparent background, 32 to 128 pixels per side, 512 KB maximum).
7. Click “Upload icon”. The window reloads and the icon already appears in the catalog, inside “Custom icons”.

Every app can be used in Spanish, English and Portuguese, and the change is instant: you do not have to sign out and back in. The control is at the top right, though it does not look the same in every app, and on a phone some apps keep it inside the menu.

1. Look at the top right corner of the screen.
2. In most apps you will see a small list showing ES, EN or PT: pick the one you want.
3. In some you will see a little flag: click it and the languages drop down.
4. In others it is a button showing ES, EN or PT that cycles through them each time you press it.
5. On a phone, if you cannot see it at the top right, open the menu (the three-line button): inside there is a Language row.
6. The screen translates itself on the spot. Your choice is remembered for next time.

Almost always because that part is not the app: it is your own text. The app translates its own buttons and labels, but it never touches what you wrote, because it is your information and changing it would be a mistake.

1. The names of your vehicles, groups and drivers stay exactly as you wrote them.
2. The forms you built and their questions (for example “Lights”, “Brakes”, “Insurance”) are yours too: they stay as they are.
3. If what is still in Spanish is a button or a label belonging to the app itself, that is a fault: tell us and we will fix it.

Yes. All 23 apps have their manual in Spanish, English and Portuguese, and it is not only the text: the screenshots were taken in each language too, so what you see in the manual is what you see on your screen.

1. Open the manual from the Manual button inside the app itself.
2. On a phone that button may be a book icon in the top bar, or it may sit inside the “More” menu.
3. There is a language selector at the top right of the manual.
4. The manual opens in the language you have set in the app.

That used to happen until 25 August 2026 and it is now fixed. The manual remembered the language you had chosen once and ignored the language the link asked for. Now the link wins: if someone sends you an English link, it opens in English.

1. If it happens again, try reloading the page.
2. Inside the manual you can always change the language with the selector at the top right.

Yes. Until 25 August 2026 the screen where the driver fills in the inspection existed only in Spanish; it now has its own language selector at the top right, next to the Inspection form title.

1. Open the inspection you are going to fill in.
2. At the top right of the form bar, choose ES, EN or PT.
3. The labels (Plate, Vehicle name, Driver, Group, Save) change straight away.
4. The questions in your form stay as you wrote them: they are yours.

Spanish, English and Portuguese, both the apps and their manuals. Some apps also offer French, German and Italian, but the three that are reviewed and complete are those.

1. If your team works across several countries, each person can set their own language: the choice belongs to the user, not to the account.

Yes. When you pick a language with the control on screen, it is saved in that browser and next time you go straight in with that language.

1. If you have not picked one, the app uses the language of your GPS software account.
2. If your account does not say either, it uses your browser's language.
3. And if it recognises none of them, Spanish.